FAQs

Find answers to the most commonly asked questions about our products and services. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Orders & Shipping

How can I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to monitor your package’s delivery status on our website or the carrier’s site.

What are your shipping options?
We offer standard and express shipping to most destinations. Delivery times and costs will vary depending on your location and are calculated at checkout.

Can I modify or cancel my order?
We process orders quickly to ensure fast shipment. If you need to make changes, please contact us immediately, and we will do our best to assist you.

Returns & Exchanges

What is your return policy?
We offer returns within 30 days of delivery. Items must be unused, in their original condition, and with all tags attached.

How do I start a return?
Please initiate your return through your account on our website. Go to your order history and follow the instructions to generate a return label.

When will I receive my refund?
Refunds are processed to your original payment method once we receive and inspect the returned items. Please allow 7-10 business days for the amount to appear in your account.

Products & Care

How should I care for my yoga mat?
Clean your mat with a mild soap and water solution. Avoid harsh chemicals and allow it to air dry completely before rolling. Store in a cool, dry place away from direct sunlight.

Are your products eco-friendly?
We are committed to sustainability and offer many products made from natural and recycled materials. Look for our eco-friendly badge on product pages.

Payment & Pricing

What payment methods do you accept?
We accept all major credit cards, PayPal, and other regional payment methods where available. All payments are processed securely.

Why is my promo code not working?
Please check the terms and conditions of the promotion. Ensure the code is entered correctly, is still valid, and that your cart meets any minimum spend requirements.

Account & Services

How do I create an account?
Click “My Account” and follow the registration process. Having an account allows you to track orders and save your information for faster checkout.

I forgot my password. What should I do?
Use the “Forgot Password” feature on the login page. Enter your email address, and we will send you a link to reset your password.

Yoga Advice

Can you help me choose the right yoga props?
Our customer service team includes experienced yoga practitioners who can help you select the right props for your practice level and needs.

Do you provide yoga practice advice?
While we cannot provide medical advice, our team can offer general guidance on prop usage and practice tips based on your experience level.